How to fix error? "Failed Join Game. [LocalPlayerId: "id"]["character_id"] Result = Failed Invalid Login Player Character Handle"

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unsure if this is a server-related issue, but here’s the gist…

im running a dedicated server, but 1 of 2 of my friends are unable to connect. one is connecting just fine, but the other one is constantly getting the following error when joining:

Failed Join Game. [LocalPlayerId: “id”][“character_id”] Result = FailedInvalidLoginPlayerCharacterHandle

already tried the following:
  • deleting their character data (host)
  • restarting pc (client and host)
  • reinstalling game (client)...

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