How reliable is RedSpot Games?

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Vgcheat Member

I was checking out some footage of Sturmwind and this game looks incredible and I'd love to own it. Couldn't find a reasonably priced copy on eBay so I found the site of the company that published it, Redspot Games. I don't think I need the limited edition, just the stand alone game which sells for 35 euros on their site and that suits me fine. I thought I remembered reading some negative things about the site and their service, though.

If I were to order from their site, what would I be getting myself into? I do live in the US. Is there anybody here that has ordered from the site and can comment on their experience with it?
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